Last updated: 26 October 2026
About the seller
The Tox Lab shop is operated by THE TOX LAB MEDIA LTD, registered in England and Wales, company number 16905178. Our registered office and correspondence address is 27 Anchor Field, Ringmer, Lewes, England, BN8 5QN. For orders, cancellations, returns or complaints, email [email protected].
Products, orders and payment
Our merchandise is printed to order and fulfilled by Two Fifteen. Your purchase is from THE TOX LAB MEDIA LTD, and we remain responsible for your order and your consumer rights. Please check the product, size, colour and delivery address before paying. Product images are illustrative; screen colours can vary, but goods must match their description. Prices are in pounds sterling. The total, including delivery and any taxes we collect, is shown before payment. Payment is taken upfront through the available checkout methods. We accept your order when we confirm it is being processed. If we cannot supply an item, we will contact you and refund any payment for it.
Shipping and delivery
Standard shipping is free within the United Kingdom, £6 per order to countries in our Europe shipping zone, and £8 per order to other available destinations. The Europe zone includes non-EU countries. Checkout calculates the applicable rate from your shipping address before you pay. Any import duties, local import taxes or carrier clearance charges payable at the destination are not included unless expressly stated at checkout.
Production and delivery estimates
Usually allow up to 5 working days for production, followed by approximately 2–3 working days for UK delivery, 3–5 for Europe, or 5–7 for other international destinations. These are estimates; destination, customs and carrier delays can affect delivery. We will let you know about significant delays. Unless we agree a different delivery period with you, goods must be delivered within 30 days. Contact us if an order is late or missing. We remain responsible for goods until they reach you or a person you nominate.
Cancelling and returning standard merchandise
For standard, non-personalised merchandise, you may cancel without giving a reason from placing the order until 14 days after the day you receive the goods (or the last delivery where an order arrives separately). Printing one of our standard designs after you order does not, by itself, remove this right. Email us a clear cancellation statement, with your order number if available. The optional form below may be used, but is not required.
Returning items and refunds
Send cancelled goods back within 14 days of telling us you are cancelling. Contact us for return instructions; returns can be sent to THE TOX LAB MEDIA LTD at the address above. Do not send returns directly to Two Fifteen. You pay return postage for a change-of-mind return. You may inspect goods as you would in a shop; we may deduct only for loss of value caused by handling beyond what is necessary to inspect them. We refund the item price and the standard outward delivery charge when you cancel the whole order. Any upgrade above standard delivery is not refundable. Refunds use the original payment method unless agreed otherwise and are made without undue delay, within 14 days after we receive the goods back or evidence of return, whichever is earlier.
Personalised goods
If we offer an item made to your own specifications or clearly personalised for you, the usual change-of-mind cancellation right may not apply. We will identify this before purchase. Selecting an ordinary size or colour from our standard range does not automatically make an item personalised. Your rights for faulty, damaged or misdescribed goods remain.
Faulty, damaged or incorrect items
Email us if an item is faulty, damaged, incorrect or not as described. An order number and photographs, where possible, help us investigate. You have your statutory rights, including the short-term right to reject faulty goods within 30 days and rights to repair, replacement, price reduction or refund where applicable. We cover reasonable return costs where goods do not conform to the contract. Supplier reporting deadlines do not limit your statutory rights.
Privacy, complaints and these terms
See our Privacy Policy for information about personal data. Order details needed for fulfilment are shared with Two Fifteen and delivery providers; payments are handled through our payment provider. Please contact us first about any complaint. These terms apply to the order placed under them; later changes apply to future orders. Nothing in them excludes or restricts your statutory consumer rights or protections that apply where you live.
Optional cancellation form
To: THE TOX LAB MEDIA LTD, 27 Anchor Field, Ringmer, Lewes, England, BN8 5QN; [email protected].
I/We give notice that I/We cancel my/our contract of sale of the following goods: [goods].
Order number (if available): [number].
Ordered on / received on: [date].
Consumer name and address: [details].
Signature (only if sent on paper): [signature]. Date: [date].